Shipping policy
Shipping Coverage
FurAway™ currently ships to customers within Canada.
Free Standard Shipping
We offer FREE Standard Shipping on eligible orders within Canada.
Order Processing
Orders are typically processed within 1–3 business days before shipment. Processing times may be longer during holidays, high-volume periods, or circumstances outside our control.
Shipping and Delivery Time
After your order has been processed, Free Standard Shipping typically takes approximately 7–15 business days.
Delivery times are estimates and are not guaranteed. Business days do not include weekends or public holidays. Delivery may take longer due to customs processing, carrier delays, weather conditions, peak shipping periods, or other circumstances outside our control.
Order Tracking
When tracking information becomes available, it will be provided after your order has shipped. Please allow some time for tracking information to update after the package has been handed to the carrier.
Third-Party Fulfillment and Shipping Origin
FurAway™ works with a third-party fulfillment partner to process and ship orders. Products may be shipped from fulfillment facilities outside Canada, including China.
Customs, Duties, and Import Charges
Because some orders are shipped internationally, customs processing, import taxes, duties, or other fees may apply in certain circumstances.
If any such charges are not collected or included at checkout, they may be collected by the carrier or applicable authorities. These charges can vary depending on the shipment and applicable regulations.
Shipping Delays
Delivery may occasionally take longer than estimated due to customs processing, carrier delays, weather conditions, peak shipping periods, holidays, or other circumstances outside our control.
If your order appears significantly delayed, please contact us at support@furaway.ca with your order number so we can assist you.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@furaway.ca. Once an order has been processed or shipped, we may not be able to change the delivery address.
Separate Shipments
If your order contains multiple items, products may occasionally be shipped separately and arrive at different times. When available, tracking information will be provided for each shipment.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at support@furaway.ca and include your order number along with any relevant photos or information so we can investigate and assist you.
Contact Us
If you have any questions about shipping or delivery, please contact FurAway™ Customer Support at support@furaway.ca.