Product Questions
What is FurRoll™?
FurRoll™ is a reusable pet hair roller designed to collect loose dog and cat hair from common fabric surfaces. It uses a built-in collection chamber, so no sticky tape or disposable refill sheets are required.
Where can I use FurRoll™?
FurRoll™ is designed for dry fabric surfaces such as sofas, upholstered chairs, bedding, carpets, fabric car seats, and clothing laid flat on a firm surface. Always test it first on a small, hidden area.
Can I use FurRoll™ directly on my pet?
No. FurRoll™ is designed for fabric surfaces only. Do not use it directly on pets or skin.
Are there surfaces I should avoid?
Do not use FurRoll™ on wet surfaces, delicate or open-weave fabrics, or hard surfaces that may scratch. Test an inconspicuous area before cleaning the entire surface.
How do I use FurRoll™?
Move FurRoll™ back and forth across dry fabric using short, firm strokes. Continue until the loose hair collects inside the built-in chamber. Open the chamber, remove the collected hair, and close it securely before using the roller again.
Does FurRoll™ require replacement sheets?
No. FurRoll™ is reusable and does not require sticky tape or disposable refill sheets.
How do I empty the collection chamber?
Open the chamber, remove the collected hair, and close the chamber securely before using FurRoll™ again.
Packs & Bundles
What is included in the Single Pack?
The Single Pack includes:
- 1 × FurRoll™ Reusable Pet Hair Roller
What is included in the 2-Pack Bundle – Best Value?
The 2-Pack Bundle includes:
- 2 × FurRoll™ Reusable Pet Hair Rollers
What is included in the FurRoll™ + Pet Carrier Bundle – Bundle & Save?
This bundle includes:
- 1 × FurRoll™ Reusable Pet Hair Roller
- 1 × Beige Pet Carrier Sling Bag
Shipping & Orders
Do you offer free shipping?
Yes. We currently offer free standard shipping within Canada on eligible orders.
How long will delivery take?
Orders are typically processed within 1–3 business days. After processing, Standard Shipping typically takes approximately 5–12 business days. Delivery times are estimates and may vary depending on the destination, carrier, order volume, customs processing, or other circumstances outside our control.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used when placing your order after the order has shipped.
Can I change or cancel my order?
Cancellation requests may be submitted within 1 hour of placing an order. Please contact us as soon as possible. Cancellation is not guaranteed if the order has already entered processing or fulfillment.
Returns & Support
What is your return policy?
Please review our Refund Policy for current return eligibility, instructions, exclusions, and applicable time limits.
What should I do if my order arrives damaged or incorrect?
Contact us promptly through our Contact page. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review your request.
How can I contact FurAway™?
You can reach us through the Contact page on our website. Please include your order number when contacting us about an existing order.