Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@furaway.ca. Do not return any item without contacting us first. If your return is approved, we will provide the applicable return address and instructions. Items sent back without prior authorization will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Return shipping costs are generally the responsibility of the customer unless the item is defective, damaged, or incorrect. If the return is due to an error on our part, we will provide appropriate return instructions and advise you regarding return shipping costs.

Approved returns must be sent only to the return address provided in our return authorization instructions. Because our products may be fulfilled from different facilities, the applicable return address may vary. Please do not send returns to any address without receiving return instructions from us first.

You can always contact us for any return question at support@furaway.ca.

Order Cancellations
Cancellation requests may be submitted within 1 hour of placing an order. Cancellation is not guaranteed if the order has already entered processing or fulfillment. If the order can no longer be cancelled, it will continue to be processed and may be eligible for return in accordance with our Return and Refund Policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please include your order number and clear photos or videos showing the issue when contacting us.

 

Exceptions / non-returnable items
Certain items may not be eligible for return, including gift cards and items that have been used, altered, or damaged after delivery due to misuse or mishandling. Items returned without prior authorization may also not be accepted. Please contact us at support@furaway.ca if you have questions about whether your item is eligible for return.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@furaway.ca.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.